Unrivalled Levels of Care

Our dedicated care team provides 24 hour care for all our residents; each and every resident has a detailed care plan, tailored towards their individual needs, preferences and choice about the care they receive is a priority here at Twelve Trees. Helping our residents live fulfilling lives in a comfortable safe environment is at the centre of everything we strive to achieve. Promoting dignity, respect and choice are key aspects in the care provided by our staff.

Our facilities include:-

  • Detailed person-centred care plans
  • High ratio of staff to residents
  • Modern nurse call system with fall sensor mats
  • Regular care reviews
  • Daily staff care handover meetings
  • Dental service
  • Chiropodist service
  • Optical service
  • Risk assessments and falls prevention program
  • End of life and advanced care planning.

Escorted Hospital Visits - Escorted hospital visits can be arranged for hospital appointments and emergency visits where a family member is unable to attend. It is important that our residents feel supported and having a familiar face with them can help alleviate any worries or concerns.

Day Care Services - We have a limited amount of places where we can offer day care for elderly people in the community. Such as providing stimulation and restpite for carers.

GP and Medication - Porterbrook Medical Centre provides comprehensive health care services for residents living at Twelve Trees.  This includes GP visits, prescriptions, regular medication and health reviews and District Nurse services.  Twelve Trees has its own named GP who holds a weekly clinic in the home and offers an opportunity for residents and /or families (or their representatives) to speak to the doctor, either in private or with a member of staff present. Working together with our GP enables us to provide a more consistent health care strategy.

Chiropodist, Dental and Optical Services - Twelve Trees benefits from regular home visits from our own chiropodist, dentist and optical service, to ensure the health needs of our residents are well catered for.  If a resident wishes to use their own health services, Twelve Trees can still help by assisting residents to keep up to date with treatments and arranging for vistis from the resident’s chosen service.

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